Privacy Policy

1. Introduction

Parseliq respects the privacy of individuals and organisations who engage with our artificial intelligence integration consulting services. This Privacy Policy explains how we collect, use, protect, and share personal information when you contact us, engage our services, or interact with our website.

This policy applies to all personal information processed by Parseliq in connection with our business operations in Malaysia, including infrastructure reviews, educator framework development, and organisational modernisation programmes.

2. Information We Collect

We collect information in the following ways:

Information You Provide

When you contact us or engage our services, you may provide:

• Contact details (name, email address, phone number)
• Organisation name and position
• Information about your AI integration needs or objectives
• Technical information about your systems during engagements
• Feedback and communications with our consultants

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referral sources and navigation patterns
• Device information (type, operating system)

3. How We Use Your Information

We process personal information for the following purposes:

• Responding to inquiries and providing information about our services
• Delivering consulting services under our engagement agreements
• Communicating about engagements, deliverables, and timelines
• Improving our services and understanding client needs
• Complying with legal obligations and professional standards
• Maintaining records in accordance with business requirements

4. Legal Basis for Processing

We process personal information based on:

• Contract Performance: Processing necessary to deliver services you have engaged
• Legitimate Interests: Operating our business, improving services, and responding to inquiries
• Consent: When you provide explicit consent for specific processing activities
• Legal Obligations: Complying with Malaysian law and professional regulations

5. Information Sharing

We do not sell personal information. We may share information with:

• Service Providers: Trusted third parties who assist with business operations (email services, website hosting)
• Professional Advisors: Legal or financial advisors when necessary for business purposes
• Legal Authorities: When required by Malaysian law or to protect legal rights

All third-party service providers are required to protect personal information in accordance with applicable data protection requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting information to authorised personnel
• Regular security assessments and updates
• Confidentiality agreements with staff and contractors
• Secure disposal procedures for information no longer required

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Engagement records: 7 years following engagement completion
• Contact inquiries: 2 years from last communication
• Website analytics: 12 months
• Marketing communications: Until consent is withdrawn

Retention periods may be extended where required by law or legitimate business needs.

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve user experience and analyse website usage. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie preferences through your browser settings or our cookie consent tool.

9. Your Rights

Under Malaysian data protection law, you have the right to:

• Access: Request copies of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Objection: Object to processing based on legitimate interests
• Restriction: Request limitation of processing in certain situations
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, contact us at [email protected]

10. Children's Privacy

Our services are directed to businesses and educational institutions, not to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. International Transfers

Personal information is stored and processed in Malaysia. If information is transferred outside Malaysia, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection requirements.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. Continued use of our services following such changes indicates acceptance of the updated policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

14. Supervisory Authority

If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia.